Delivery and Return Terms

Lessons purchased through Favolingo are delivered digitally, via live video call. This page explains the refund rates applied when cancelling a lesson and the refund process.

Delivery of the Service

The purchased lesson or package does not require physical shipping or delivery. Once a booking is confirmed, lesson access is assigned to the Student's account, and the lesson is delivered in the Platform's video call room at the scheduled date and time.

For package purchases, the included lesson credits are assigned to the Student's account at the time of purchase and can be used throughout the package's validity period.

Cancellation and Refund Terms

Cancellations made more than 24 hours before the lesson start time receive a full refund.

Less than 24 hours before the lesson start time, the Student cannot cancel the reservation themselves and must contact support. Cancellations processed this way are also always refunded in full — since lessons are sold in packages, partial/half-package refunds are not possible.

If the lesson is cancelled by the teacher, the full fee is refunded to the Student regardless of the reason.

Refund Process

Refund requests are submitted through the Student panel or the support center. Approved refunds are returned to the card or account used for payment through İyzico's infrastructure.

The time for the refunded amount to appear on the card account may vary depending on the relevant bank's processing times and is generally completed within 7–14 business days.

Refunds for Packages and Multi-Lesson Purchases

For lesson packages, the refund amount is calculated based on the remaining unused lesson credits. Lessons already taken are deducted at the list price applicable on the date the lesson took place.

If a refund is requested before the entire package is used, the amount corresponding to the remaining lesson credits is processed according to the cancellation policy set out on this page.

Lesson Rescheduling Due to Technical Issues

If a lesson cannot take place due to a technical failure on the Platform's side, the lesson is rescheduled free of charge, or the full fee is refunded if the Student requests it.

Disruptions caused by the Student's or teacher's own internet/device issues are subject to the standard cancellation policy described above.